At Gazebest.com we offer two payment options:
PayPal
Bank Cards

For Cards, we accept the following types:
Visa
MasterCard
American Express
Discover
JCB Card

Credit or debit card options will be available when checking out. We secure your card with the highest security and work with your bank card-issuer while we process your order.

Why has my payment been declined?

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:

Credit Card:

- The name and address of the card holder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.

- We require a credit or debit card issued by a U.S. based bank or financial institution or your card is not authorized for international payments (HomRest and all transactions are carried out in the USA).

- Your card has reached the limit for internet transactions.

- The transaction page has timed-out.

- Leaving the page before finishing the check-out procedure.

PayPal:

- The transaction page has timed-out.

- Leaving the page before finishing the check-out procedure.

- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.

Please contact PayPal for detailed questions concerning your PayPal account.

Terms of Service

These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.gazebest.com/ (the “Website”).
Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge and agree to accept these Terms and Conditions.

User Account
You must register as a member on the Website in order to shop, to use some services and to enjoy special promotions and activities. For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice. In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, addresses and payers' names should be valid. In certain countries, the consignee may have to submit their ID or passport to clear the package or for payment verification purposes. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment deliveries or customs clearance, Gazebest will not be held responsible and will not offer any compensation in such cases. Gazebest will always comply with the law, and We kindly remind users to do the same. As importers, the customers are responsible for complying with all laws and regulations in their own countries.

Ordering
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Gazebest will not accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. Likewise, customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to waive them immediately. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon the supply of goods. Given the popularity and/or supply constraints of some of the products offered on the Website, Gazebest may have to limit the number of products available for purchase. Gazebest reserves the right to change quantities available for purchase at any time, even after you place an order. Following order dispatch, transportation is the sole responsibility of a third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation
Customers can cancel their order at any time prior to shipping, please contact our Support Center. However, once the order has been dispatched, the order cannot be cancelled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Gazebest's control We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, they order their items well in advance. Gazebest cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience. For a smooth delivery and peace of mind, We strongly recommend that customers purchase a shipping guarantee during the checkout. In the event that your package has a shipping issue, Gazebest will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you. Any orders that do not have a shipping guarantee will not be the responsibility of Gazebest and the customer takes full liability for their package during the shipping process. There may be occasions when Gazebest confirms your order but subsequently learns that it cannot be supplied to you. In the event Gazebest cannot supply a product you ordered in a timely fashion, Gazebest will contact customers and offer to cancel the order and refund the purchase cost in full. We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your workplace. We cannot ship to a PO Box, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses. Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, Black Friday and Cyber Monday please allow extra delivery time. During those special occasions, We will provide notices to reflect possible delays. Customers are responsible for providing complete and accurate shipping addresses. Gazebest cannot make changes to your shipping address once a package has been shipped, and Gazebest is not liable for packages lost due to incomplete or inaccurate addresses. Gazebest cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Gazebest can neither be held responsible for any import tax that may occur and it is the customer's sole responsibility to pay this fee, if any. Kindly note that the shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country. Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process. All orders reported as "delivered" by shipping companies are considered delivered. Gazebest cannot be made liable for non-delivery in this case. If the address to which the package is sent and other contact information is the correct address and contact information as provided by the customer, Gazebest cannot be held liable if a package is returned. Whatever the customer orders are what will be shipped? We cannot be held liable for the customer receiving the wrong item if they placed the wrong order. All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. This applies to flat-rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time We will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company's tracking website.

Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for a refund ("money back guarantee"). Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc.). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer and Gazebest. You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded. The money-back guarantee does not cover volume/wholesale and customized orders. Shipping back to Gazebest is paid for by the customer. We are in general unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense. By default, the refund amount cannot exceed the original order amount paid to Gazebest. Gazebest is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Gazebest.

Non-Returnable
Discounted or end-of-line products can only be returned for repair. No refunds or replacements will be made.

Product Descriptions
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is correct, complete, reliable, or error-free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the demand for a full refund.

Storage of Contracts and Access
Every contract will be stored for a period of three (3) years from the placement of the order. Customers can access their contracts, as well as the T&C in force at the time, during such terms.

Prices
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Applicable Law
These conditions are governed by and construed exclusively under Spain law without regard to conflicts of laws principles.

Privacy Notice
Note: Newsletter subscription on the registration page is checked by default. Gazebest respects customer privacy. Please read about our privacy policy here: https://www.Gazebest.com/pages/privacy-policy

Customer Conduct
Although Gazebest will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behaviour towards our Customer Service Team members. Unacceptable behaviour directed towards Customer Service staff or Gazebest may, for example, include any of the following: Aggressive, abusive and threatening behaviour. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations. Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies. Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided. Excessive number of complaints compared to the total purchase value history. For such behaviour, complainants may be advised and formally notified of the following: Their language is considered offensive, abusive, threatening, and wholly unacceptable. They must refrain from using such language, intimidation, and threats. There will be no further exchange of correspondence on the matter if they persist with this behaviour. Gazebest reserves the right to no longer accept orders from the customer in the future without further notice. Note: Live Chat and telephone services are exclusively presale channels. We do not resolve after-sales complaints over Live Chat or via phone. For the after-sales issues please contact us and submit a ticket.

Conditions Of Use
Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Gazebest and are protected by international copyright laws.

Trademarks

Logos, icons, graphics and Website names are trademarks registered by Gazebest or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with Gazebest. Other trademarks which are not owned by Gazebest are the property of the respective owners.

License and Site Access

Gazebest grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Gazebest.

Gazebest Marketing Correspondence

Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.

Privacy Policy

What information do we collect?

Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.

What do we use your information for?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

To personalize your experience

(your information helps us to better respond to your individual needs)

To improve our website and your shopping experience

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions including executing your payments and delivering the purchased products or services requested.

To administer a contest, special promotion, survey, activity or other site feature.

To send periodic emails

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

To send periodic SMS messages

The phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.

Legal Basis for the Processing of Personal Information

Please note that where you have given your consent to the processing of your personal information you may withdraw your consent, for example by sending an e-mail to gazebest@hotmail.com at any time which withdrawal will not affect the lawfulness of any processing previously made on basis of your consent.

Your rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

You may send us an e-mail to gazebest@hotmail.com to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.

How do we protect your information?

You are responsible for your own username and password safety and security on Gazebest. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are however not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. We use, for example, Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to help us better understand how users engage with our website. Google Analytics uses cookies in order to collect information on the usage of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies nor can the third parties access the data in cookies used by us.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service at gazebest@hotmail.com

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

How long do we retain your information?

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Contact Us

If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, the way your personal information is processed, please contact us via e-mail: gazebest@hotmail.com